Wrong Fuel Durhama service by Forecourt AssistanceCall 01293 248666Call
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Seaham fuel assist

Seaham fuel assist? Do not start the engine. The tank is drained, the lines are flushed, fresh fuel goes in and the system is primed where the car stands. Call 01293 248666 — the technician covering SR7 comes to the vehicle. Call-out £89 to £199, drain £199 to £1,999.

Tap to call 01293 248666

No premises, no recovery truck

The alternative to what we do is a recovery truck, a garage queue and a courtesy car you did not want. Wrong Fuel Durham sends a technician to DH1, DH6, DH7 and the surrounding districts instead, and the job is normally finished where you are standing. Call 01293 248666. There is no Durham branch to drive to, which is rather the point.

SearchSeaham fuel assist
WhereSeaham, SR7
Council areaCounty Durham
RoadsA19 and B1287
What it isWrong fuel
CostCall-out £89 to £199, drain £199 to £1,999, quoted in full before we travel
Time on siteAbout an hour
Phone01293 248666
Map of the council areas and postcode districts Wrong Fuel Durham coversCounty DurhamDH1 — DurhamDH6 — Thornley, CoxhoeDH7 — Brandon, Lanchester, Esh Winning, BurnhopeDH2 — Chester-le-Street, Ouston, Pelton, BirtleyDH3 — Chester-le-Street, Great Lumley, Birtley
Shaded: the council areas we cover. Dots: the postcode districts inside them. Boundaries: ONS, Open Government Licence v3.0; contains OS data © Crown copyright and database right.

Why misfuelling happens in Seaham

Seaham sits across the SR7 postcode district and the A19 and B1287, with Peterlee, Durham city centre, Gilesgate and Nevilles Cross next door. Most calls from this area come from supermarket forecourts at the end of the working day, when the pumps are busy and the driver is thinking about something else.

Durham calls split between motorway traffic at Durham Services and Belmont, a university population that turns over every September, and the former coalfield towns where distances to a main dealer are long.

Why one direction so outnumbers the other comes down to the pumps themselves. Diesel nozzles are wider than petrol filler necks at most forecourts, so that mistake is largely designed out. Nothing designs out the reverse.

When it happens: A pronounced overnight share from the A1(M), a September spike from the university, and a steady weekday pattern on the A690 and A167.

Seaham fuel assist: what to do

Mobile drain and flush, on site, usually inside the hour.

Three questions that tell us most of the story

Did the engine start? How far did it run? Which fuel went in? The first two describe how far contamination has travelled along tank, lift pump, filter, high-pressure pump and injectors. The third describes how it behaves along the way: petrol thins the lubrication a diesel pump needs, while diesel in a petrol engine fouls plugs and injectors instead.

Step by step

  1. Stop. Do not turn the key Whatever else happens, this is the decision that matters. Contamination only travels under power.
  2. Resist the urge to move it The instinct is to get out of the way. Unless you are somewhere dangerous, staying put is the cheaper instinct to follow.
  3. Safety before diagnosis If you are on a live carriageway, get out and get behind the barrier, and let the police or National Highways deal with the lane first.
  4. Phone 01293 248666 You will be asked four questions and given a price and an arrival window. Both are honest rather than flattering.
  5. On-site extraction The tank is emptied, the feed lines are flushed, fresh fuel goes in and the system is primed and run.
  6. Done, and the waste leaves with us Under a waste transfer note. It is not tipped and it is not sold back to you.

What drivers tell other drivers

4.8 stars, 2,190 Trustpilot reviews. The advice drivers pass on is simple: do not start the engine, ring, and expect someone level-headed who knows exactly what to do.

The warning they pass on is that it is not cheap. Fair enough — the call-out runs £89 to £199, the drain £199 to £1,999, and both are stated before a van leaves, so nobody is surprised at the roadside.

Questions we get asked

What if it is not safe to drain where I am?

Then we tell you that on the phone rather than after arriving. Being told honestly costs nothing; being told on arrival costs a call-out.

Do I need to stay with the vehicle?

Usually yes, so we can hand it back to you running. If you cannot stay, say so on the call and we will work out how to do it.

What happens to the old fuel?

It leaves with us as controlled waste under a waste transfer note. It is not tipped, and it is not resold to you.

Do you work at night?

Yes, around the clock, every day. A large share of misfuels happen after dark, so the rota reflects that.

Who you are dealing with

Wrong Fuel Durham is a service by Forecourt Assistance. Forecourt Assistance is a trading name of Fuel Fixer Ltd, company no 08520551, a company of Fuel Fixer International. Registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. Fuel Fixer International is owned by Stockbridge Capital Holdings.

Across the network

Wrong Fuel Durham is one of the sites run by Forecourt Assistance, a trading name of Fuel Fixer Ltd, part of Fuel Fixer International, owned by Stockbridge Capital Holdings. Every site below belongs to the same company.

Background reading: GOV.UK guidance on fuel.

Last updated · Reviewed by Rambo S, Wrong Fuel Expert